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Using the Complyify App

Terms and Conditions

These Terms & Conditions outline how Complyify can be used and what you can expect when accessing our app and services.

Website Terms of Use

(Public website – marketing, browsing, enquiries)

1. Acceptance of Terms

By accessing and using www.complyify.com.au you agree to be bound by these Website Terms of Use. If you do not agree, you must not use the Website.

2. Permitted Use
You may use the Website for lawful purposes only. You must not:
  • misuse, interfere with, or disrupt the Website;
  • attempt unauthorised access to systems or data; or
  • use the Website in a way that breaches any applicable laws or regulations.
3. Intellectual Property

All Website content, including text, graphics, branding, software, and layout, is owned by or licensed to Complyify Pty Ltd and protected by intellectual property laws. No content may be reproduced or reused without written consent.

4. Privacy

Your use of the Website is governed by our Privacy Policy, which forms part of these terms.

5. Changes and Availability

We may update, suspend, or discontinue any part of the Website at any time without notice. Continued use constitutes acceptance of any updated terms.

6. Liability

To the maximum extent permitted by law, Complyify Pty Ltd is not liable for any loss arising from use of the Website. Nothing excludes rights under Australian Consumer Law.

7. Governing Law

These terms are governed by the laws of Victoria, Australia.

Platform / SaaS Terms & Conditions

(Customers, installers, authorised users, enterprises)

1. Platform Access

Complyify provides a cloud-based compliance and data management platform (“Platform”). Access is granted to authorised users only, subject to subscription terms, user roles, and permissions.

2. User Accounts & Responsibilities
You are responsible for:
  • maintaining confidentiality of login credentials;
  • ensuring authorised users comply with these terms;
  • accuracy of data entered into the Platform.

You must immediately notify us of any unauthorised access or security incident.
3. Compliance Disclaimer (Very Important)

Complyify provides software tools and workflow support only.
We do not provide legal, regulatory, financial, or certification advice, and do not guarantee regulatory approval outcomes.

Responsibility for compliance, submissions, and regulatory accuracy remains with the customer unless expressly agreed otherwise in writing.

4. Customer Data & Ownership
  • You retain ownership of all data you upload (“Customer Data”).
  • You grant Complyify a limited licence to process Customer Data solely to provide the Platform and related services.
  • We will not sell Customer Data.
5. Data Security & Access

We apply reasonable administrative, technical, and organisational safeguards. Access is limited to authorised users, staff, and subcontractors bound by confidentiality obligations.

6. Sub-Processors

We may engage third-party service providers (e.g. cloud hosting, analytics, security). All sub-processors are subject to contractual confidentiality and security obligations.

7. Service Availability

While we aim for high availability, the Platform is provided on an “as-is” basis. We do not guarantee uninterrupted access or error-free operation.

8. Suspension & Termination
We may suspend or terminate access if:
  • these terms are breached;
  • misuse or security risks are identified; or
  • required by law or regulator direction.
9. Limitation of Liability
To the maximum extent permitted by law:
  • we are not liable for indirect or consequential losses;
  • liability is limited to fees paid in the preceding 12 months.
10. Governing Law

These terms are governed by the laws of Victoria, Australia.

Data Processing Agreement (DPA)

(Enterprise, aggregators, regulators love this)

1. Roles
  • Customer: Data Controller
  • Complyify Pty Ltd: Data Processor
2. Processing Scope
We process personal data only:
  • on documented customer instructions; and
  • to provide Platform services.
3. Confidentiality

All personnel with access to personal data are bound by confidentiality obligations.

4. Security Measures

We implement reasonable safeguards including access controls, encryption where appropriate, logging, and breach response processes.

5. Data Breach Notification

We will notify customers without undue delay upon becoming aware of a notifiable data breach, in accordance with Australian law.

6. Sub-Processing

We may engage sub-processors and remain responsible for their compliance with this agreement.

7. Data Retention & Deletion

Upon termination, Customer Data will be returned or deleted within a reasonable period unless legal retention is required.

8. Audits

Reasonable audit requests may be accommodated subject to confidentiality, security, and operational constraints.

Contact Details

Complyify Pty Ltd
ABN: 89 691 405 204
Address: Unit 20/49 McArthurs Rd, Altona North VIC 3025
Email: info@complyify.com.au
Phone: 1800 012 200
Website: www.complyify.com.au